Questions about premium discounts
What premium benefits do I receive?
Depending on your score, you receive a retrospective discount on your premium for the month you achieved that score:
- Score: 0–80 = 0%
- Score: 81–85 = 5%
- Score: 86–90 = 10%
- Score: 91–95 = 15%
- Score: 96–100 = 20%
Can the app increase my premium?
No, using the Smart Driver app only results in premium discounts. There is no possibility of a premium increase or other disadvantages from using the app.
When will I receive the premium discounts?
Your current status is displayed under "Premium Discounts" in the app. Discounts are processed between the 10th and 15th of the following month and transferred directly to your account. For amounts below €3.00, the discount is applied to the next billing cycle.
How will I be informed about premium discounts?
After the discount is processed, amounts and corresponding scores are displayed in the app. At the end of the month, you’ll receive a summary of scores and credited discounts.
What criteria must I meet to receive a discount?
The following conditions must be met for a calendar month to be eligible:
At least 5 trips covering more than 150 kilometers across three active weeks per month.
Do I need to log every trip?
No, meeting the established criteria is sufficient to qualify for premium discounts.
Can I log in on multiple smartphones with my contract number and TAN code?
No, only one smartphone per insurance contract can be used. For device changes, contact support to receive a new TAN code.